Corazon-Paciente-Kenya

Clarke-Littman, Andrea

Clarke-Littman, Andrea

SUMMARY OF QUALIFICATIONS

I have learned a great deal in my employment and education to date, including Business Management, Human Services, Human Resource, Customer Service, and Administrative Duties; all of which I am eager to put to use on behalf of you and your clients. I am an individual with a strong desire to succeed. Good eye for detail; well organized, skilled in setting priorities. Strong interpersonal and communication skills; I am resourceful, self-starter, eager-to-learn, adaptable to change or environment, and motivated. I work well under demanding conditions, meet deadlines, analyzing problem situations and finding creative solutions.

SKILLS/ HIGHLIGHTS

Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, OneNote, PEAK, Redcap, MediTract, SailPoint, Calpendo- TMII Resources Scheduling, Skype for Business, Dropbox, and Outlook.

Professional Skills: Entering and Analyzing Data, Evaluate Data for Accuracy and Integrity, Calendar Management, Supply Management, Budget Management, Scheduling Management, Event Coordinator, Contracts Management, Invoices Management (Submitting & Billing), Check Requests, Reimbursement Management, Purchase Order Management (PO’s/REQ’s), Record-Keeping /Filing Managment, and Organization.

Honor Society Member: The National Society of Leadership and Success (NSLS), Sigma Alpha Pi

EDUCATION

UNIVERSITY OF PHOENIX Phoenix, AZ
Bachelor’s Degree – Bachelor of Science in Business Management with a Human Resource Management Certificate (Undergraduate) (3.74 GPA)
March 2018 to March 2020

P.E.A.K (Portal for Education and the Advancement of Knowledge) at Mount Sinai New York, NY
Online Courses Certificates of Completion
• Financial Conflict of Interest In Research June 22, 2017
• Mount Sinai Core Compliance January 29, 2018
• Mandatory Compliance Education: Core and HIPAA December 19, 2018
• Emergency Management Annual Core Competency December 19, 2018

CITI PROGRAM (Collaborative Institutional Training Initiative) for Icahn School of Medicine at Mount Sinai New York, NY
Online Courses Certificates of Completion
• CITI Good Clinical Practice- GCP for Clinical Trials with I Investigational Drugs and Biologics (ICH Focus) (Refresher) October 27, 2020
• GCP – Social and Behavioral Research Best Practice for Clinical Research October 26, 2020
• Biosafety/Biosecurity (BSS) – Basic Biosafety trainees October 26, 2020
• Human Subjects Research training for Investigator/Research Staff (Refresher) April 8, 2019
• Human Subjects Research training for IRB Members (Refresher) April 8, 2019
• Data Security and HIPPAA training – HIPS April 3, 2016
• HIPAA Research Update – HIPS April 3, 2016

UNIVERSITY OF PHOENIX Phoenix, AZ
Associates Degree – Associate of Arts in Human Services Management (3.6 GPA) February 2011 to February 2013

PUBLISHED

Fernandez-Jimenez Rodrigo MD, PhD, Jaslow Risa MS, Bansilal Sameer, MD, MSA, Diaz-Munoz Raquel RN, MSA, Fatterpekar Monali PhD, Santana Maribel BSA, Clarke-Littman Andrea BSA, Latina Jacqueline MD, MSA, Soto Ana V. MD, Hill Christopher A. BAa, Al-Kazaz Mohamed MDa, Samtani Rajeev MDa, Vedanthan Rajesh MD, MPA, Giannarelli Chiara MD, PhD, Kovacic Jason C. MD, PhD, Bagiella Emilia PhD, Kasarskis Andrew PhD, Fayad Zahi A. PhD, Fuster Valentin MD, PhD. Different Lifestyle Interventions in Adults from Underserved Communities the FAMILIA Trial. Journal of the American College of Cardiology. Volume 75, Issue 1, 7–14 January 2020, Pages 42-56. https://doi.org/10.1016/J.JACC.2019.10.021

Fernandez-Jimenez Rodrigo MD, PhD, Jaslow Risa MS, Bansilal Sameer, MD, MSA, Diaz-Munoz Raquel RN, MSA, Fatterpekar Monali PhD, Santana Maribel BSA, Clarke-Littman Andrea BSA, Latina Jacqueline MD, MSA, Soto Ana V. MD, Hill Christopher A. BAa, Al-Kazaz Mohamed MDa, Samtani Rajeev MDa, Vedanthan Rajesh MD, MPA, Giannarelli Chiara MD, PhD, Kovacic Jason C. MD, PhD, Bagiella Emilia PhD, Kasarskis Andrew PhD, Fayad Zahi A. PhD, Fuster Valentin MD, PhD. Family-based Health Promotion in Underserved Communities. Journal of the American College of Cardiology. 2019

Fernandez-Jimenez R, Latina J, Soto AV, Bansilal S, Vedanthan R, Jaslow R, Santana M, Diaz-Munoz R, Regazzoni V, Cortez B, Clarke-Littman A, Hernandez E, Fatterpekar M, Schulman A, Giannarelli C, Kovacic J, Kasarskis A, Fayad Z, Hajjar R, Fuster V. Social Determinants of Lifestyle and

Cardiovascular Health in a Minority Community Study for Promotion of Health. Journal of the American College of Cardiology. Volume 71, Issue 11 Supplement, March 2018;71:A1804. URL: http://www.onlinejacc.org/content/71/11_Supplement/A1804.abstract

WORK EXPERIENCE

MOUNT SINAI HOSPITAL – DEPARTMENT OF CARDIOVASCULAR INSTITUTE New York, NY
Promoted to Administrative Assistant II- Clinical Trials Research July 2018 to Present
• Researches locate and compile information for reports. Assembles and categorizes figures for computation and calculations. Prepared statistical reports.
• Investigate, evaluate and resolves typical administrative or operational problems or situations affecting the work unit.
• Checks materials submitted for the supervisor’s attention to ensure all relevant data, authorizations and pertinent information are included.
• Ensured adequate restock of supplies for the department. Takes inventory or examines merchandise to identify items to be reordered or replenished. Requisitions merchandise from the supplier and collaborate with Purchasing to secure the best pricing for equipment and supplies.
• Track the expiration of vendors’ contracts and renews as needed; create new vendor contracts. Also, submit vendor’s invoices to the finance department for payment.
• Made travel arrangements and accommodations. Prepared travel reimbursements and expense reports.
• Serves as a liaison with other departments or external parties as necessary to accomplish objectives and or complete projects or assignments.
• Prepares and follows up on purchase orders, change orders, check requests and petty cash vouchers. Processes and follows up on the tuition and other forms of reimbursement for assigned staff.
• Assists with budget preparation and is responsible for monitoring and maintaining records of expenses for variance reporting.
• Manage and maintain PTO calendar for support staff. Also, approve third party staff members and volunteer timesheet on a weekly base under vendor contact.
• Plans and coordinates the day-to-day administrative, operational activities, school events and assessments, and clinical events and assessments. Administrative task: spreadsheets, data entry, and creating labels; mailing out letters, emailing fliers and holiday to participate.
• Coordination of onboarding and activities for volunteers.
• Coordinates activities for support staff, consultants, faculty, and/or volunteers.
• Coordinated an school event and weekdays/weekends Clinic Days.
• May supervise and train lower-level staff, volunteers, and/or interns, as appropriate.
• Provides timely response to all request and inquiries.
• Contribute to team effort by accomplishing related tasks as needed.
• Maintain and track incentive structure related to the participants and child in the project.

MOUNT SINAI HOSPITAL- ICAHN SCHOOL OF MEDICINE / CARDIOVASCULAR INSTITUTE New York, NY
Administrative Secretary I- Clinical Trials Research (FAMILIA Project) March 2016 to July 2018
• Answers telephone, relay messages and greets visitors. May schedule participates appointments, schedule referrals of special testing or clinic visits, and keep a record of patient billing for submission.
• Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.
• Opens sorts and prioritizes mail. Picks up and delivers materials as required. Maintains records through filing, retrieval, retention, storage, coding, updating and destruction. Type’s routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
• Makes travel, accommodation and/or transportation arrangements.
• Schedules and maintains calendar for meetings and/or appointments.
• Gathers assembles and categorizes data for general information purposes and special reports.
• Process check requests and expense reimbursements.
• Oversee day-to-day functions and operations/activities for the office.
• Coordination of onboarding and activities for volunteers.
• Manage Learning Management System (LMS)/PEAK.

T.J MAXX STORE 1365 Brooklyn, NY
Customer Experience Coordinator /Front-End Supervisor April 2014 to October 2015
• Supervise and coordinate all front-end activities of the store. Managing all customer requests and complaints, maintaining an optimal level of customer services, ensuring optimal satisfaction, analyzing all issues, and providing effective resolutions. Works closely with management.
• Responsible for the training of the new hires, as well as the process of evaluating performance over the first ninety days of the new hire’s employment, and the ongoing development of the sales associates.
• Works with the team to encourage them to succeed, as well as offering guidance that helps to keep the front end within the guidelines that are established by corporate.
• Perform all clerical and housekeeping duties at the front end, conduct a regular audit for imbalances, and cash/inventory control.

FLEXTRONICS INC. / AT&T New York, NY

AT&T Warranty Authorized Technician / Customer Service Representative (CSR) October 2008 to November 2011
• Provided basic troubleshooting and handset testing; Inventory control of all the handset/batteries received and shipped out.
• Maintained the security and integrity of clients and company resources; utilized company OS systems such as RLM, DLC, Service Counter, and OPUS. If the DSC does not carry the replacement handsets or out-of-stock; it can be shipped out to the customer through FedEx within 1 or 2 business days.
• If customers were out-of-warranty (OOW) by date, the customers had other options, such as OOW exchange by mail with cost, eligible for an upgrade, or insurance.
• I assisted the manager by making sure employees were up-to-date with their training, ordered supplies for the location, made sure the bulletin broad was updated, data entry, and I made the work schedule on a monthly basis.

VOLUNTEER
MOUNT SINAI HOSPITAL – ICAHN SCHOOL OF MEDICINE / DEPARTMENT – CARDIOVASCILAR INSTITUTE New York, NY
Volunteer – Administrative Office Support October 2015 to March 2016
• Assist in the Cardiovascular Institute office with the structure and workflow of a complex research study setting, which involves Administrative tasks, spreadsheets, and data entry.
• Obtaining experience in the “Welcome to the FAMILIA Project”, which focuses on the different causes of heart diseases. Providing education, tools, and resources for maintaining healthy bodies, minds, and lives, right here in Harlem.

MANHATTAN SCHOOL OF COMPUTER TECHNOLOGY Brooklyn, NY
Volunteer – Receptionist /Clerical Assistant February 2013 to April 2014
• Assist in day-to-day administrative and clerical functions, greet and assist visitors, prepare reports and other documents, operating office equipment, coordinate repairs for office equipment, managing filling system, and answering and directing incoming calls.
• Maintain confidential records and files for student employees as well as non-student employees, timely submission of timesheets for student employees; maintain calendar appointments for direct supervisor, and logging incoming mail and route correspondence to the appropriate staff or department.